(Tailored for biogenics.com.au)

1. Introduction

Biogenics respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

2. Types of Information We Collect

We may collect:

• Personal details (name, email, phone number)
• Business and practitioner credentials
• Billing and shipping information
• Account login details
• Website usage data (IP address, cookies, analytics)
• Communication history

3. Practitioner Verification

To maintain the integrity of practitioner-only products, we may collect and verify professional credentials, including qualifications and clinic details.

4. How We Collect Information

We collect information when you:

• Register for a practitioner or customer account
• Place orders
• Subscribe to newsletters or practitioner updates
• Register for webinars or events
• Contact our team

5. Use of Information

We use your information to:

• Process orders and manage accounts
• Provide practitioner education and updates
• Deliver webinars and resources
• Improve our products and services
• Send marketing communications (with consent)
• Comply with legal obligations

6. Marketing & Practitioner Communications

If you opt in, we may send:

• Industry updates
• Product launches (e.g. glycetracts, new ranges)
• Educational newsletters
• Promotional offers

You can unsubscribe at any time.

7. Disclosure of Information

We may disclose your information to:

• Payment gateways
• Shipping providers
• IT service providers
• Webinar and education platforms
• Professional advisers

We do not sell personal information.

8. Cookies & Website Analytics

We use cookies to:

• Enhance website performance
• Track usage and engagement
• Improve user experience

You can manage cookie preferences through your browser.

9. Data Security

We implement reasonable safeguards to protect your data, including secure systems and restricted access.

10. Overseas Data Transfers

Some providers may store data outside Australia. We take reasonable steps to ensure compliance with Australian privacy laws.

11. Access & Correction

You may request access to or correction of your personal information by contacting us at:
Email: marketing@biogenics.com.au
Phone: 0734164001

12. Data Retention

We retain personal information only as long as necessary for operational or legal purposes.

13. Complaints

If you believe your privacy has been breached, contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy periodically.