(Tailored for biogenics.com.au)

1. Introduction

Welcome to Biogenics (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, practitioner portal, and purchase of our products and services. By accessing or using our website, you agree to be bound by these Terms.

2. Website & Account Use

You may browse our website as a general user; however, access to certain products, pricing, and educational materials is restricted to registered healthcare practitioners.

By creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login details
• Notify us of any unauthorised use of your account

We reserve the right to approve, deny, or revoke practitioner access at our discretion.

3. Practitioner-Only Access

Biogenics supplies practitioner-grade products, including BioActiv, Bioresearch and Health Script ranges, which are strictly intended for use under professional guidance.

By registering as a practitioner, you confirm that:

• You hold relevant qualifications in a recognised health discipline
• You will use products within your professional scope
• You will not resell products through unauthorised retail or online marketplaces

We reserve the right to request proof of credentials at any time.

4. Product Information & Education

Content provided on this website, including ingredient information, newsletters, webinars, and technical resources, is for educational purposes only.

This information is not a substitute for professional medical advice and should be used in conjunction with clinical judgment.

5. Orders & Payments

• All orders are subject to acceptance and availability
• Prices are listed in AUD and may change without notice
• Payment must be completed before dispatch
• We reserve the right to cancel or limit orders

6. Shipping & Delivery

Shipping timeframes are estimates only. We are not liable for delays caused by third-party carriers.

Risk in goods passes to you upon delivery.

7. Returns & Refunds

Returns are handled in accordance with Australian Consumer Law.
We may offer replacements or refunds where products are faulty, damaged, or incorrectly supplied.

We do not accept returns for:

• Change of mind
• Opened or used products (unless faulty)

8. Medical & Therapeutic Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Practitioners are responsible for determining product suitability for their patients.

Consumers should always consult a qualified healthcare professional before use.

9. Intellectual Property

All website content, including product formulations, educational materials, branding, and graphics, is owned by Biogenics.

You must not reproduce, distribute, or exploit any content without written permission.

10. Promotions & Webinars

From time to time, we may offer promotions, discounts, or paid/free webinars.

• Promotions are subject to specific terms
• Webinar access may require registration and payment
• We reserve the right to modify or cancel events

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential loss
• Website access is provided “as is”
• We do not guarantee uninterrupted or error-free operation

12. Third-Party Services

We may use third-party platforms for payments, analytics, education delivery, and communications. We are not responsible for their policies or performance.

13. Privacy

Your use of this website is governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance of changes.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia.